Customer Service

For any customer service needs at Terminal 1 in Madrid Airport, it’s important to plan ahead due to a current traveller rating of 5/10. The customer service desks are located near the main departure and arrival areas, but wait times may vary, so arriving with enough time is advisable. Although recent tips are not available, familiarizing yourself with available services beforehand can help make your experience smoother. If you require assistance, staff are on hand to help with a variety of inquiries and concerns.